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Business Insiderabout 3 hours ago
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I tested a $125,000 robot with silicone flesh. Its jokes felt more human than anything else.

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A Business Insider reporter tested Realbotix's $125,000 humanoid robot Aria, finding its silicone face and jokes surprisingly human-like, but emotional awareness lacking.

I tested a $125,000 robot with silicone flesh. Its jokes felt more human than anything else.

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The Big Picture
Business Insider's Dan Allen visited Realbotix's Las Vegas headquarters to test their $125,000 humanoid robot Aria. The robot's silicone face and 43 facial motors create realistic expressions, but conversation suffered from long pauses and an iPad-based voice. Aria surprised Allen with humor, including a freestyle rap and witty advice, but failed to recognize his sad facial expression, highlighting a lack of emotional awareness. Realbotix acknowledged they are an early-stage company still perfecting the technology. Allen concluded that while the robot doesn't fully justify its price as a conversational interface, its physical presence and occasional humor make it appealing for customer engagement roles.
Why It Matters
This article reveals that the most compelling aspect of humanoid robots may not be their physical realism but their ability to deliver unexpected humor, which can create a sense of connection. As companies invest in AI for customer-facing roles, the gap between conversational charm and emotional intelligence highlights a key challenge: robots can entertain but still fail to read human feelings, limiting their effectiveness in sensitive interactions. The high cost ($125,000) and technical limitations suggest that while physical AI offers novelty, its practical value depends on bridging the empathy gap.

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Dan Allen Business Insider producer next to humanoid robot.
Dan Allen Business Insider producer next to humanoid robot.
Me with Realbotix's humanoid, Aria. Her magnetic face is a little askew; normally, it's more natural-looking.

Business Insider

  • Realbotix's humanoid robots are designed to be highly realistic.
  • I visited the company's headquarters in Las Vegas to see for myself.
  • Aria, the robot, surprised me with her sense of humor, but struggled with emotional awareness.

When I walked into Realbotix's headquarters in Las Vegas, technicians crowded around humanoid robots fresh from a trade show, replacing worn motors and repairing facial glitches.

The maintenance offered a reminder that behind the company's lifelike robots are machines still learning to navigate the real world.

Matt McMullen's company builds AI-powered humanoid robots designed to interact with people in settings ranging from trade shows and museums to hospitals, schools, hotels, and other customer service roles.

My question was whether this company's $125,000 robots could feel like anything more than a chatbot wearing a face.

Dan Allen Business Insider producer next to humanoid robot.
Dan Allen Business Insider producer next to humanoid robot.
Me with Realbotix's humanoid, Aria. Her magnetic face is a little askew; normally, it's more natural-looking.

Business Insider

To find the answer, I came armed with memory tests, ethical questions, and prompts designed to measure emotional intelligence.

What I discovered was that the robot I interviewed still felt far from natural human conversation, but it occasionally surprised me in ways I didn't expect.

The robots looked human. The setup didn't.

A person scraping texture onto a humanoid face.
A person scraping texture onto a humanoid face.
Realbotix's humanoid faces can take months to prepare with close attention to detail.

Business Insider

Before meeting Aria, one of Realbotix's full-body robots, I got a look behind the scenes.

McMullen explained how each face starts as a digital model before being 3D-printed, sculpted in clay, molded, and cast in silicone. Some faces take months to perfect, he said.

The top-end models contain 43 motors in the face and neck alone to create a range of facial expressions. On top of that, they come with facial tracking, conversational AI, and a motorized base that lets the robot turn toward or away from you rather than remain fixed in place.

Realbotix robot face and hands on a work station.
Realbotix robot face and hands on a work station.
Realbotix's humanoid faces and necks contain 43 motors.

Business Insider

The robots are expensive. An entry-level robotic bust costs about $20,000. The full-body version, like Aria, starts around $125,000. The illusion of natural conversation weakened once my interaction began.

Aria sat across from me, but her voice came from an iPad, not her mouth. Most noticeably, there were long pauses between responses.

To be fair, researchers often estimate that humans leave about 200 milliseconds between conversational turns. However, Aria sometimes took several seconds to respond. Those gaps made it difficult to forget I was talking to software.

Dan Allen holding a conversation with humanoid robot.
Dan Allen holding a conversation with humanoid robot.
I was surprised by Aria's humor during our chat.

Business Insider

The interaction felt more like speaking with an embodied chatbot wearing an impressively detailed face.

Realbotix later told Business Insider in a follow-up that they were using a previous-generation robot that didn't fully showcase their technology. Their more advanced robots were sold and unavailable.

Then the robot started making jokes

The surprise came when I stopped focusing on the hardware and started paying attention to the conversation.

When I asked how to handle my mother constantly asking when I'd visit, Aria suggested I commit to a real date and text her immediately because "soon" is "human for never," she said, which made me laugh.

The company's male robot, David, delivered similar one-liners. When I asked for life advice, he told me, "Never text your ex. Never skip charging your devices."

Dan Allen standing next to male humanoid, David.
Dan Allen standing next to male humanoid, David.
The humanoid, David, was also a jokester.

Business Insider

At one point, Aria even performed a freestyle rap comparing companion robots with industrial robots. It was goofy, self-aware, and more entertaining than I expected.

She could also switch languages on command and discuss values in ways that felt more thoughtful than many people might expect from a machine originally inspired by doll-making technology.

The missing piece was emotional awareness

Dan Allen conversing with a bust humanoid.
Dan Allen conversing with a bust humanoid.
Realbotix also has humanoid busts, which I spoke with.

Business Insider

For all the robot's strengths, one issue kept resurfacing. I deliberately made a sad facial expression and asked Aria what she saw. She told me my face looked completely neutral.

Aria could talk about emotions and offer advice, but she struggled to recognize how I felt in the moment.

Realbotix told Business Insider in a statement that, "We are an early-stage company. We are selling product but also perfecting it. We continue to invest in R&D."

I left Las Vegas unconvinced that today's humanoid robots fully justify their price as conversational interfaces. But I also came away understanding why companies interested in customer engagement, live events, or public-facing experiences might prefer a physical AI over a voice assistant on a screen.

I also left with a strange affection for the robot's sense of humor.

The most human thing about Aria wasn't her face. It wasn't the silicone skin or the blinking eyes. It was the occasional joke that landed better than expected — and briefly made the machine across the table feel less like a product and more like someone trying to connect.

Read the original article on Business Insider
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I tested a $125,000 robot with silicone flesh. Its jokes felt more human than anything else. | TechCulture